{"id":5912,"date":"2025-06-24T13:04:03","date_gmt":"2025-06-24T13:04:03","guid":{"rendered":"https:\/\/ullgo.com\/?page_id=5912"},"modified":"2026-11-15T03:18:37","modified_gmt":"2026-11-15T03:18:37","slug":"politika-vraceni-a-vraceni-penez","status":"publish","type":"page","link":"https:\/\/www.ullgo.com\/cz\/refund-and-return-policy","title":{"rendered":"Z\u00e1sady vr\u00e1cen\u00ed a reklamac\u00ed"},"content":{"rendered":"
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Z\u00e1sady vr\u00e1cen\u00ed a reklamac\u00ed<\/h1>\n

N\u00e1kup digit\u00e1ln\u00edho p\u0159\u00edstrojov\u00e9ho panelu nebo Android head unit ze z\u00e1mo\u0159\u00ed m\u016f\u017ee p\u016fsobit jako hazard, proto zde p\u0159esn\u011b vysv\u011btlujeme, jak funguje vracen\u00ed u ULLGO. \u017d\u00e1dn\u00e1 drobn\u00e1 p\u00edsmena: ka\u017ed\u00e1 objedn\u00e1vka m\u00e1 30denn\u00ed lh\u016ftu pro vr\u00e1cen\u00ed a 12m\u011bs\u00ed\u010dn\u00ed z\u00e1ruku.<\/p>\n

P\u0159ed objedn\u00e1vkou: nechte n\u00e1s zdarma zkontrolovat kompatibilitu<\/h2>\n

P\u0159\u00edstrojov\u00e9 panely a head units jsou vyr\u00e1b\u011bny pro konkr\u00e9tn\u00ed vozy a \u201ct\u00e9m\u011b\u0159 pasuje\u201d je d\u016fvod, pro\u010d v\u011bt\u0161ina vr\u00e1cen\u00ed za\u010d\u00edn\u00e1. Po\u0161lete fotografii va\u0161\u00ed sou\u010dasn\u00e9 palubn\u00ed desky \u2014 nebo jen VIN va\u0161eho vozu \u2014 na support@ullgo.com p\u0159ed objedn\u00e1vkou a my potvrd\u00edme, \u017ee pasuje. Pokud \u0159ekneme ano a p\u0159esto nepasuje, jde to na n\u00e1\u0161 \u00fa\u010det (viz n\u00ed\u017ee).<\/p>\n

N\u011bco je \u0161patn\u011b s va\u0161\u00ed jednotkou?<\/h2>\n

Napi\u0161te n\u00e1m e-mailem do 30 dn\u016f od doru\u010den\u00ed, uve\u010fte \u010d\u00edslo objedn\u00e1vky a fotografii nebo kr\u00e1tk\u00e9 video toho, co se d\u011bje. V\u011bt\u0161ina \u201cz\u00e1vad\u201d se uk\u00e1\u017ee b\u00fdt z\u00e1ludnost\u00ed p\u0159i instalaci \u2014 z\u00e1str\u010dka nen\u00ed zcela zasunut\u00e1, nastaven\u00ed je t\u0159eba zm\u011bnit \u2014 a rad\u011bji v\u00e1m pom\u016f\u017eeme to opravit za deset minut, ne\u017e abyste pos\u00edlali funk\u010dn\u00ed jednotku p\u0159es cel\u00fd sv\u011bt.<\/p>\n

If it is a real defect, the unit does need to come back to us \u2014 we can only replace or refund once it is returned and checked. We’ll give you the return address: please send the unit back by postal parcel, with the return postage at your cost. Once it is back and checked, your call: a replacement or a full refund.<\/p>\n

Co kdy\u017e to nepasuje do m\u00e9ho vozu?<\/h2>\n

Pokud jsme potvrdili v\u00e1\u0161 v\u016fz p\u0159ed objedn\u00e1vkou a jednotka nepasuje, po\u0161leme spr\u00e1vnou nebo v\u00e1m vr\u00e1t\u00edme plnou \u010d\u00e1stku a uhrad\u00edme zp\u011btnou dopravu. Pokud jste objednali bez kontroly kompatibility a uk\u00e1\u017ee se, \u017ee jde o \u0161patnou jednotku pro v\u00e1\u0161 v\u016fz, m\u016f\u017eete ji st\u00e1le vr\u00e1tit do 30 dn\u016f od doru\u010den\u00ed \u2014 n\u00e1klady na zp\u011btnou dopravu hrad\u00edte vy a jednotka mus\u00ed b\u00fdt vr\u00e1cena kompletn\u00ed a nepo\u0161kozen\u00e1. Pen\u00edze vr\u00e1t\u00edme, jakmile doraz\u00ed a projde rychlou kontrolou.<\/p>\n

Zm\u011bnili jste n\u00e1zor?<\/h2>\n

Bez ur\u00e1\u017eky. Nepou\u017eit\u00e1, nenainstalovan\u00e1 jednotka m\u016f\u017ee b\u00fdt vr\u00e1cena do 30 dn\u016f od doru\u010den\u00ed, n\u00e1klady na zp\u011btnou dopravu hrad\u00edte vy. Jakmile v\u0161ak byla jednotka nainstalov\u00e1na, nem\u016f\u017eeme ji p\u0159ijmout zp\u011bt z d\u016fvodu zm\u011bny n\u00e1zoru \u2014 nelze ji znovu prodat jako novou.<\/p>\n

Dorazilo po\u0161kozen\u00e9, nebo jsme poslali \u0161patnou polo\u017eku?<\/h2>\n

Napi\u0161te n\u00e1m do 7 dn\u016f od doru\u010den\u00ed s fotografi\u00ed krabice a jednotky. Po\u0161leme spr\u00e1vnou n\u00e1hradu nebo v\u00e1m vr\u00e1t\u00edme pen\u00edze, bez n\u00e1klad\u016f pro v\u00e1s.<\/p>\n

12m\u011bs\u00ed\u010dn\u00ed z\u00e1ruka<\/h2>\n

After the first 30 days, the warranty takes over: if your unit fails within 12 months of delivery, we repair or replace it free (details on our Warranty Policy page) \u2014 the unit needs to come back to us first, with the same return arrangement as above. The warranty doesn’t cover damage from incorrect installation, modifications, accidents, or repairs attempted by a third party.<\/p>\n

Jak funguje vr\u00e1cen\u00ed pen\u011bz<\/h2>\n

Every return starts with an email \u2014 we confirm the return and give you the return address for your country. Returns sent without authorization, or to a different address, can’t be refunded. Approved refunds go back to your original payment method within 7 business days after we receive and check the item. We’ll email you when the money is on its way.<\/p>\n

M\u00e1te ot\u00e1zky p\u0159ed objedn\u00e1vkou? support@ullgo.com \u2014 \u010dte to \u010dlov\u011bk, ne bot.<\/p>\n<\/div>\n<\/header>\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Z\u00e1sady vr\u00e1cen\u00ed a refundace ULLGO \u2014 vr\u00e1cen\u00ed do 30 dn\u016f, plus refundace, v\u00fdm\u011bna nebo oprava do 12 m\u011bs\u00edc\u016f u ne\u0159e\u0161iteln\u00fdch technick\u00fdch probl\u00e9m\u016f.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5912","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages\/5912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/comments?post=5912"}],"version-history":[{"count":6,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages\/5912\/revisions"}],"predecessor-version":[{"id":19438,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages\/5912\/revisions\/19438"}],"wp:attachment":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/media?parent=5912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}