{"id":6026,"date":"2025-06-25T03:10:08","date_gmt":"2025-06-25T03:10:08","guid":{"rendered":"https:\/\/ullgo.com\/?page_id=6026"},"modified":"2025-07-04T03:21:16","modified_gmt":"2025-07-04T03:21:16","slug":"caste-dotazy","status":"publish","type":"page","link":"https:\/\/www.ullgo.com\/cz\/faqs","title":{"rendered":"\u010casto kladen\u00e9 ot\u00e1zky"},"content":{"rendered":"<div class=\"row\"  id=\"row-285870438\">\n\n\n\t<div id=\"col-958246795\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >\u010casto kladen\u00e9 dotazy<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p><strong>P\u0159ed odesl\u00e1n\u00edm zpr\u00e1vy si pros\u00edm p\u0159e\u010dt\u011bte na\u0161e FAQ.<\/strong><\/p>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3015567402\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3015567402-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-method-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-3015567402-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak\u00e9 platebn\u00ed metody p\u0159ij\u00edm\u00e1te?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3015567402-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3015567402-label\">\n\t\t\t\n\n<p><em>V sou\u010dasn\u00e9 dob\u011b p\u0159ij\u00edm\u00e1me platby p\u0159es PayPal a kryptom\u011bny. M\u016f\u017eete si zvolit preferovan\u00fd zp\u016fsob platby.<\/em><\/p>\n<p><em>M\u00e1te-li jak\u00e9koli dotazy ohledn\u011b platby za va\u0161i objedn\u00e1vku, nev\u00e1hejte n\u00e1s kontaktovat e-mailem. <strong>support@ullgo.com<\/strong>.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-265440528\" class=\"accordion-item\">\n\t\t<a id=\"accordion-265440528-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-for-order-processing-after-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-265440528-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak dlouho trv\u00e1 zpracov\u00e1n\u00ed objedn\u00e1vky po platb\u011b?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-265440528-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-265440528-label\">\n\t\t\t\n\n<p><em>Obecn\u011b plat\u00ed, \u017ee zpracov\u00e1n\u00ed va\u0161\u00ed objedn\u00e1vky po platb\u011b trv\u00e1 p\u0159ibli\u017en\u011b 1\u20133 pracovn\u00ed dny. Podrobn\u00e9 informace o p\u0159eprav\u011b naleznete\u00a0<a href=\"..\/z\u00e1sady-dopravy\">zde<\/a>.<\/em><\/p>\n<p><em>Kontaktujte n\u00e1s pros\u00edm, pokud pot\u0159ebujete objedn\u00e1vku urgentn\u011b nebo m\u00e1te zvl\u00e1\u0161tn\u00ed po\u017eadavky na p\u0159epravu.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-493668687\" class=\"accordion-item\">\n\t\t<a id=\"accordion-493668687-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-carrier-for-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-493668687-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak\u00fd dopravce zaji\u0161\u0165uje dopravu zdarma?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-493668687-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-493668687-label\">\n\t\t\t\n\n<p>Zp\u016fsob dopravy se obecn\u011b li\u0161\u00ed podle zem\u011b a produktu. Odhadovanou dobu doru\u010den\u00ed naleznete pod tla\u010d\u00edtkem \"P\u0159idat do ko\u0161\u00edku\" na str\u00e1nce produktu.<\/p>\n<p>Podrobnosti naleznete v na\u0161ich p\u0159epravn\u00edch podm\u00ednk\u00e1ch\u00a0<strong><em><a href=\"..\/z\u00e1sady-dopravy\">zde<\/a>,<\/em><\/strong> nebo n\u00e1s kontaktujte prost\u0159ednictv\u00edm\u00a0<strong>\u017eiv\u00e9ho chatu<\/strong>\u00a0v prav\u00e9m doln\u00edm rohu webov\u00e9 str\u00e1nky nebo e-mailem:\u00a0<a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a><\/p>\n<p>Nab\u00edz\u00edme tak\u00e9 mo\u017enost zrychlen\u00e9 p\u0159epravy pro zlep\u0161en\u00ed z\u00e1kaznick\u00e9ho servisu, ta v\u0161ak nen\u00ed zdarma. Pokud m\u00e1te o tuto slu\u017ebu z\u00e1jem, kontaktujte n\u00e1s.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1963413585\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1963413585-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-you-offer-online-tracking-number-for-shipment?\" aria-expanded=\"false\" aria-controls=\"accordion-1963413585-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Poskytujete online sledovac\u00ed \u010d\u00edslo pro z\u00e1silku?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1963413585-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1963413585-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65473\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65473\">\n<div class=\"ea-body\">\n<p>Ano, poskytujeme. V\u0161echny objedn\u00e1vky jsou odes\u00edl\u00e1ny s sledovac\u00edm \u010d\u00edslem pro online sledov\u00e1n\u00ed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3383292950\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3383292950-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-listing-price-include-vat-or-customs-tax?\" aria-expanded=\"false\" aria-controls=\"accordion-3383292950-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Je v cen\u011b uveden\u00e9 v nab\u00eddce zahrnuta DPH nebo celn\u00ed poplatky?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3383292950-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3383292950-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65474\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65474\">\n<div class=\"ea-body\">\n<p>Ne, clo a DPH hrad\u00edte na sv\u00e9 stran\u011b. Neneseme odpov\u011bdnost za celn\u00ed odbaven\u00ed. M\u016f\u017eeme v\u0161ak deklarovat hodnotu objednan\u00e9ho zbo\u017e\u00ed podle va\u0161eho po\u017eadavku. Uve\u010fte pros\u00edm pozn\u00e1mku k objedn\u00e1vce na str\u00e1nce pokladny nebo n\u00e1m to sd\u011blte prost\u0159ednictv\u00edm \u017eiv\u00e9ho chatu \u010di e-mailu, jak je uvedeno na na\u0161ich webov\u00fdch str\u00e1nk\u00e1ch.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2019342255\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2019342255-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-product-warranty?\" aria-expanded=\"false\" aria-controls=\"accordion-2019342255-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Poskytujete z\u00e1ruku na produkt?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2019342255-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2019342255-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65475\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65475\">\n<div class=\"ea-body\">\n<p>Ano, na v\u0161echny na\u0161e produkty poskytujeme z\u00e1ruku 12 m\u011bs\u00edc\u016f. Podrobnosti naleznete v na\u0161ich z\u00e1ru\u010dn\u00edch podm\u00ednk\u00e1ch.\u00a0<em><strong><a href=\"..\/z\u00e1ru\u010dn\u00ed-podm\u00ednky\">zde<\/a>.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ea-card  sp-ea-single\">\n<h3 class=\"ea-header\">\u00a0<\/h3>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3473418589\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3473418589-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-if-not-satisfied-with-my-purcharse?\" aria-expanded=\"false\" aria-controls=\"accordion-3473418589-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Co d\u011blat, pokud nejsem s n\u00e1kupem spokojen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3473418589-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3473418589-label\">\n\t\t\t\n\n<p>Up\u0159\u00edmn\u011b, na\u0161\u00edm c\u00edlem je, aby byl z\u00e1kazn\u00edk spokojen s na\u0161imi produkty a slu\u017ebami. Pokud v\u0161ak obdr\u017e\u00edte vadn\u00fd v\u00fdrobek nebo jej chcete vr\u00e1tit pro vr\u00e1cen\u00ed pen\u011bz, p\u0159e\u010dt\u011bte si pros\u00edm na\u0161e podm\u00ednky vr\u00e1cen\u00ed a vr\u00e1cen\u00ed pen\u011bz.\u00a0<em><strong><a href=\"..\/z\u00e1sady-vr\u00e1cen\u00ed-a-reklamace\">zde<\/a><\/strong><\/em>.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1657258731\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Po\u0161lete n\u00e1m e-mail<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-2752317874\" class=\"text hide-for-medium\">\n\t\t\n\n<p>\u00a0Pro spolupr\u00e1ci nebo velkoobchodn\u00ed dotazy vypl\u0148te pros\u00edm v\u00fd\u0161e uveden\u00fd formul\u00e1\u0159.<\/p>\n\t\t\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5896-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5896\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/cz\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/cz\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5896\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5896-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Va\u0161e jm\u00e9no<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> V\u00e1\u0161 e-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> P\u0159edm\u011bt<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Va\u0161e zpr\u00e1va (voliteln\u00e9)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Odeslat\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"cz\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1774034017\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1774034017 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"0","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-6026","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages\/6026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/comments?post=6026"}],"version-history":[{"count":0,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages\/6026\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/media?parent=6026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}