{"id":6026,"date":"2025-06-25T03:10:08","date_gmt":"2025-06-25T03:10:08","guid":{"rendered":"https:\/\/ullgo.com\/?page_id=6026"},"modified":"2025-07-04T03:21:16","modified_gmt":"2025-07-04T03:21:16","slug":"caste-dotazy","status":"publish","type":"page","link":"https:\/\/www.ullgo.com\/cz\/faqs","title":{"rendered":"\u010casto kladen\u00e9 ot\u00e1zky"},"content":{"rendered":"<div class=\"row\"  id=\"row-1646745906\">\n\n\n\t<div id=\"col-1537187207\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >\u010casto kladen\u00e9 dotazy<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p><strong>P\u0159ed odesl\u00e1n\u00edm zpr\u00e1vy si pros\u00edm p\u0159e\u010dt\u011bte na\u0161e FAQ.<\/strong><\/p>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3592302299\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3592302299-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-this-fit-my-car?\" aria-expanded=\"false\" aria-controls=\"accordion-3592302299-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Bude to pasovat do m\u00e9ho auta?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3592302299-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3592302299-label\">\n\t\t\t\n\n<p>P\u0159ed objedn\u00e1n\u00edm n\u00e1m po\u0161lete fotografii va\u0161eho sou\u010dasn\u00e9ho palubn\u00edho panelu \u2014 nebo jen VIN va\u0161eho auta \u2014 na <a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a> a my v\u00e1m kompatibilitu zdarma potvrd\u00edme. Pokud ji potvrd\u00edme a jednotka p\u0159esto nebude pasovat, jde to na n\u00e1s: po\u0161leme spr\u00e1vnou nebo v\u00e1m vr\u00e1t\u00edme plnou \u010d\u00e1stku a uhrad\u00edme n\u00e1klady na zp\u011btn\u00e9 zasl\u00e1n\u00ed.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-528066084\" class=\"accordion-item\">\n\t\t<a id=\"accordion-528066084-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-528066084-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak\u00e9 zp\u016fsoby platby p\u0159ij\u00edm\u00e1te?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-528066084-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-528066084-label\">\n\t\t\t\n\n<p>PayPal \u2014 z va\u0161eho z\u016fstatku PayPal nebo jakoukoli kreditn\u00ed \u010di debetn\u00ed kartou jako host, \u00fa\u010det PayPal nen\u00ed pot\u0159eba. P\u0159i pokladn\u011b jsou k dispozici tak\u00e9 Google Pay a Apple Pay.<\/p>\n<p>Any questions about paying for your order, email us at <a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2604282682\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2604282682-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-does-shipping-cost,-and-how-long-does-delivery-take?\" aria-expanded=\"false\" aria-controls=\"accordion-2604282682-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Kolik stoj\u00ed doprava a jak dlouho trv\u00e1 doru\u010den\u00ed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2604282682-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2604282682-label\">\n\t\t\t\n\n<p>Doprava je zdarma do cel\u00e9ho sv\u011bta, u ka\u017ed\u00e9 objedn\u00e1vky, bez minim\u00e1ln\u00ed hodnoty. Objedn\u00e1vky bal\u00edme a p\u0159ed\u00e1v\u00e1me k p\u0159eprav\u011b do 2\u20135 pracovn\u00edch dn\u016f. Obvykl\u00e9 doby doru\u010den\u00ed pot\u00e9: 10\u201315 pracovn\u00edch dn\u016f pro Spojen\u00e9 st\u00e1ty, EU a Spojen\u00e9 kr\u00e1lovstv\u00ed; 5\u20137 dn\u016f pro Japonsko, Ji\u017en\u00ed Koreu a Singapur; 20\u201340 pracovn\u00edch dn\u016f pro Ji\u017en\u00ed Ameriku.<\/p>\n<p>Kompletn\u00ed tabulku najdete na na\u0161\u00ed <a href=\"..\/z\u00e1sady-dopravy\">Z\u00e1sady dopravy<\/a> str\u00e1nce.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-121144199\" class=\"accordion-item\">\n\t\t<a id=\"accordion-121144199-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-price-include-taxes-and-customs-duties?\" aria-expanded=\"false\" aria-controls=\"accordion-121144199-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Zahrnuje cena dan\u011b a cla?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-121144199-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-121144199-label\">\n\t\t\t\n\n<p>Pro Spojen\u00e9 st\u00e1ty, Evropskou unii a Spojen\u00e9 kr\u00e1lovstv\u00ed ano \u2014 dan\u011b jsou ji\u017e zahrnuty v cen\u011b a p\u0159i doru\u010den\u00ed z\u00e1silky nen\u00ed t\u0159eba nic dopl\u00e1cet.<\/p>\n<p>Pro jin\u00e9 zem\u011b, v\u010detn\u011b Kanady, m\u016f\u017ee va\u0161e m\u00edstn\u00ed celnice p\u0159i doru\u010den\u00ed \u00fa\u010dtovat dovozn\u00ed da\u0148. Tyto poplatky stanovuje va\u0161e zem\u011b, nikoli my, a nem\u016f\u017eeme jejich v\u00fd\u0161i p\u0159edpov\u011bd\u011bt \u2014 napi\u0161te n\u00e1m p\u0159ed objedn\u00e1n\u00edm a sd\u011bl\u00edme v\u00e1m, co u va\u0161\u00ed zem\u011b obvykle vid\u00edme.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2953127093\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2953127093-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2953127093-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak mohu sledovat svou objedn\u00e1vku?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2953127093-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2953127093-label\">\n\t\t\t\n\n<p>V den, kdy va\u0161e z\u00e1silka opust\u00ed na\u0161e sklady, v\u00e1m e-mailem po\u0161leme sledovac\u00ed \u010d\u00edslo. Sledovat ji m\u016f\u017eete kdykoli na na\u0161\u00ed <a href=\"..\/track-order\">Sledujte svou objedn\u00e1vku<\/a> str\u00e1nce.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2279810986\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2279810986-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-installation-plug-and-play?\" aria-expanded=\"false\" aria-controls=\"accordion-2279810986-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Je instalace plug-and-play?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2279810986-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2279810986-label\">\n\t\t\t\n\n<p>V\u011bt\u0161ina na\u0161ich digit\u00e1ln\u00edch p\u0159\u00edstrojov\u00fdch panel\u016f a hlavn\u00edch jednotek se zapojuje do origin\u00e1ln\u00edch konektor\u016f va\u0161eho auta bez st\u0159\u00edh\u00e1n\u00ed vodi\u010d\u016f. Pokud se p\u0159i instalaci zaseknete, po\u0161lete n\u00e1m e-mailem fotografii nebo kr\u00e1tk\u00e9 video m\u00edsta, kde se zasek\u00e1v\u00e1te \u2014 v\u011bt\u0161ina probl\u00e9m\u016f s instalac\u00ed se uk\u00e1\u017ee b\u00fdt konektorem, kter\u00fd nen\u00ed pln\u011b zasunut\u00fd, nebo nastaven\u00edm, kter\u00e9 je t\u0159eba zm\u011bnit, a my v\u00e1s t\u00edm provedeme.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3394859031\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3394859031-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-my-unit-is-faulty?\" aria-expanded=\"false\" aria-controls=\"accordion-3394859031-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Co kdy\u017e je moje jednotka vadn\u00e1?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3394859031-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3394859031-label\">\n\t\t\t\n\n<p>Napi\u0161te n\u00e1m do 30 dn\u016f od doru\u010den\u00ed, uve\u010fte \u010d\u00edslo objedn\u00e1vky a p\u0159ilo\u017ete fotografii nebo kr\u00e1tk\u00e9 video probl\u00e9mu. V\u011bt\u0161ina probl\u00e9m\u016f se uk\u00e1\u017ee b\u00fdt instalace nebo nastaven\u00ed, proto v\u00e1m nejprve pom\u016f\u017eeme tyto mo\u017enosti na d\u00e1lku vylou\u010dit.<\/p>\n<p>Pokud je jednotka skute\u010dn\u011b vadn\u00e1, mus\u00ed se k n\u00e1m vr\u00e1tit \u2014 v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz m\u016f\u017eeme prov\u00e9st a\u017e po vr\u00e1cen\u00ed a kontrole jednotky. Sd\u011bl\u00edme v\u00e1m adresu pro vr\u00e1cen\u00ed: jednotku pros\u00edm po\u0161lete zp\u011bt jako po\u0161tovn\u00ed z\u00e1silku, n\u00e1klady na zp\u011btn\u00e9 po\u0161tovn\u00e9 hrad\u00edte vy.<\/p>\n<p>Po prvn\u00edch 30 dnech p\u0159eb\u00edr\u00e1 z\u00e1ruku <a href=\"..\/z\u00e1ru\u010dn\u00ed-podm\u00ednky\">12m\u011bs\u00ed\u010dn\u00ed z\u00e1ruka<\/a> : pokud va\u0161e jednotka sel\u017ee do 12 m\u011bs\u00edc\u016f od doru\u010den\u00ed, bezplatn\u011b ji oprav\u00edme nebo vym\u011bn\u00edme, se stejn\u00fdm re\u017eimem vr\u00e1cen\u00ed.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-377518112\" class=\"accordion-item\">\n\t\t<a id=\"accordion-377518112-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-it-if-i-change-my-mind?\" aria-expanded=\"false\" aria-controls=\"accordion-377518112-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Mohu zbo\u017e\u00ed vr\u00e1tit, pokud si to rozmysl\u00edm?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-377518112-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-377518112-label\">\n\t\t\t\n\n<p>Ano \u2014 nepou\u017eitou, nenainstalovanou jednotku lze vr\u00e1tit do 30 dn\u016f od doru\u010den\u00ed, n\u00e1klady na zp\u011btn\u00e9 zasl\u00e1n\u00ed hrad\u00edte vy. Jakmile byla jednotka nainstalov\u00e1na, nem\u016f\u017eeme ji z d\u016fvodu zm\u011bny n\u00e1zoru p\u0159ijmout zp\u011bt. Schv\u00e1len\u00e9 vr\u00e1cen\u00ed pen\u011bz se vrac\u00ed na p\u016fvodn\u00ed zp\u016fsob platby do 7 pracovn\u00edch dn\u016f pot\u00e9, co zbo\u017e\u00ed obdr\u017e\u00edme a zkontrolujeme.<\/p>\n<p>Kompletn\u00ed podrobnosti na na\u0161\u00ed <a href=\"..\/z\u00e1sady-vr\u00e1cen\u00ed-a-reklamace\">Z\u00e1sady vr\u00e1cen\u00ed a reklamac\u00ed<\/a> str\u00e1nce.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4168953825\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4168953825-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-sell-wholesale?\" aria-expanded=\"false\" aria-controls=\"accordion-4168953825-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Prod\u00e1v\u00e1te velkoobchodn\u011b?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4168953825-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4168953825-label\">\n\t\t\t\n\n<p>Ano \u2014 z\u00e1sobujeme \u00faprav\u00e1rensk\u00e9 d\u00edlny a prodejce. Napi\u0161te na <a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a> s \u00fadaji o va\u0161\u00ed firm\u011b a modely, kter\u00e9 v\u00e1s zaj\u00edmaj\u00ed, a po\u0161leme v\u00e1m na\u0161e velkoobchodn\u00ed ceny.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1610060976\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Po\u0161lete n\u00e1m e-mail<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-3722279173\" class=\"text hide-for-medium\">\n\t\t\n\n<p>\u00a0Pro spolupr\u00e1ci nebo velkoobchodn\u00ed dotazy vypl\u0148te pros\u00edm v\u00fd\u0161e uveden\u00fd formul\u00e1\u0159.<\/p>\n\t\t\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5896-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5896\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/cz\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/cz\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5896\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5896-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Va\u0161e jm\u00e9no<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> V\u00e1\u0161 e-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> P\u0159edm\u011bt<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Va\u0161e zpr\u00e1va (voliteln\u00e9)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Odeslat\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"cz\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1664277178\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1664277178 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-6026","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages\/6026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/comments?post=6026"}],"version-history":[{"count":0,"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/pages\/6026\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ullgo.com\/cz\/wp-json\/wp\/v2\/media?parent=6026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}