{"id":6026,"date":"2025-06-25T03:10:08","date_gmt":"2025-06-25T03:10:08","guid":{"rendered":"https:\/\/ullgo.com\/?page_id=6026"},"modified":"2025-07-04T03:21:16","modified_gmt":"2025-07-04T03:21:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.ullgo.com\/cz\/faqs","title":{"rendered":"\u010casto kladen\u00e9 ot\u00e1zky"},"content":{"rendered":"<div class=\"row\"  id=\"row-897399340\">\n\n\n\t<div id=\"col-1634982972\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Frequently Asked Questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p><strong>Please read our FAQ before sending us a message.<\/strong><\/p>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4215861325\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4215861325-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-method-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-4215861325-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment method do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4215861325-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4215861325-label\">\n\t\t\t\n\n<p><em>Currently We accept PayPal payment and Cryptocurrency payments. You can choose your preferred payment method.<\/em><\/p>\n<p><em>Any questions about making payment for your order, please feel free to contact us by E-mail <strong>support@ullgo.com<\/strong>.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3446659682\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3446659682-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-for-order-processing-after-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-3446659682-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long for order processing after payment?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3446659682-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3446659682-label\">\n\t\t\t\n\n<p><em>Generally, it takes about 1-3 business days for us to process your order after payment. And you can check the detailed shipping policy\u00a0<a href=\"..\/shipping-policy\">here<\/a>.<\/em><\/p>\n<p><em>Please contact us if you need it urgently or you have some special requirement for shipping.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1478223472\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1478223472-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-carrier-for-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-1478223472-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What carrier for free shipping?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1478223472-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1478223472-label\">\n\t\t\t\n\n<p>Generally, the shipping method varies from different countries and different products. And you can get \"Estimated Delivery Days\" under \"Add to Cart\" button on product page.<\/p>\n<p>For details, please refer our shipping policy\u00a0<strong><em><a href=\"..\/shipping-policy\">here<\/a>,<\/em><\/strong> or contact us via\u00a0<strong>Live Chat<\/strong>\u00a0on the bottom right of website page or email:\u00a0<a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a><\/p>\n<p>We offer expedited fast shipping as optional for improving customer service too, but it is not free. Please inquiry us if you have such demand.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-46874987\" class=\"accordion-item\">\n\t\t<a id=\"accordion-46874987-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-you-offer-online-tracking-number-for-shipment?\" aria-expanded=\"false\" aria-controls=\"accordion-46874987-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will you offer online tracking number for shipment?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-46874987-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-46874987-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65473\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65473\">\n<div class=\"ea-body\">\n<p>Yes, we do. All orders will be shipped with tracking number for online tracking.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1184812716\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1184812716-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-listing-price-include-vat-or-customs-tax?\" aria-expanded=\"false\" aria-controls=\"accordion-1184812716-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Does the listing price include VAT or Customs Tax?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1184812716-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1184812716-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65474\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65474\">\n<div class=\"ea-body\">\n<p>No, the customs duty and VAT should be paid on your side. We have no responsibility for customs clearance. But we can declare the values of the goods you ordered as per your request. Please leave order note in checkout page or let us know by Live Chat or Email as you can see on our website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3433561933\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3433561933-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-product-warranty?\" aria-expanded=\"false\" aria-controls=\"accordion-3433561933-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer product warranty?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3433561933-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3433561933-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65475\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65475\">\n<div class=\"ea-body\">\n<p>Yes, we offer 12 Months for all of our products, you can refer our warranty policy\u00a0<em><strong><a href=\"..\/warranty-policy\">here<\/a>.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ea-card  sp-ea-single\">\n<h3 class=\"ea-header\">\u00a0<\/h3>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4239277653\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4239277653-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-if-not-satisfied-with-my-purcharse?\" aria-expanded=\"false\" aria-controls=\"accordion-4239277653-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What to do if not satisfied with my purcharse?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4239277653-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4239277653-label\">\n\t\t\t\n\n<p>Honestly, we are aimed to make our customer satisfy with our product and service. But if you got the defective item or want to return for refund,\u00a0 please refer our return and refund policy\u00a0<em><strong><a href=\"..\/refund-and-return-policy\">here<\/a><\/strong><\/em>.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-116912886\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Send us an email<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-1220804270\" class=\"text hide-for-medium\">\n\t\t\n\n<p>\u00a0For cooperation or wholesale inquiry, please fill in the form above.<\/p>\n\t\t\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5896-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5896\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/cz\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/cz\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5896\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5896-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> V\u00e1\u0161 e-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your message (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"cz\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-614404117\" class=\"gap-element clearfix\" style=\"display:block; 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