{"id":6026,"date":"2025-06-25T03:10:08","date_gmt":"2025-06-25T03:10:08","guid":{"rendered":"https:\/\/ullgo.com\/?page_id=6026"},"modified":"2025-07-04T03:21:16","modified_gmt":"2025-07-04T03:21:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.ullgo.com\/de\/faqs","title":{"rendered":"H\u00e4ufig gestellte Fragen (FAQs)"},"content":{"rendered":"<div class=\"row\"  id=\"row-1855810185\">\n\n\n\t<div id=\"col-1090593771\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >H\u00e4ufig gestellte Fragen (FAQ)<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p><strong>Bitte lesen Sie unsere FAQ, bevor Sie uns eine Nachricht senden.<\/strong><\/p>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2563249440\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2563249440-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-method-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2563249440-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Welche Zahlungsmethoden akzeptieren Sie?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2563249440-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2563249440-label\">\n\t\t\t\n\n<p><em>Derzeit akzeptieren wir Zahlungen per PayPal und Kryptow\u00e4hrungen. Sie k\u00f6nnen Ihre bevorzugte Zahlungsmethode w\u00e4hlen.<\/em><\/p>\n<p><em>Bei Fragen zur Zahlung Ihrer Bestellung kontaktieren Sie uns bitte jederzeit per E-Mail. <strong>support@ullgo.com<\/strong>.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1364245994\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1364245994-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-for-order-processing-after-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-1364245994-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Wie lange dauert die Bearbeitung der Bestellung nach der Zahlung?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1364245994-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1364245994-label\">\n\t\t\t\n\n<p><em>In der Regel ben\u00f6tigen wir nach Zahlungseingang etwa 1-3 Werktage, um Ihre Bestellung zu bearbeiten. Die detaillierten Versandbedingungen k\u00f6nnen Sie einsehen.\u00a0<a href=\"..\/Versandrichtlinie\">hier<\/a>.<\/em><\/p>\n<p><em>Bitte kontaktieren Sie uns, wenn Sie es eilig haben oder besondere Versandw\u00fcnsche haben.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1123168197\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1123168197-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-carrier-for-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-1123168197-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Welcher Versanddienstleister wird f\u00fcr den kostenlosen Versand genutzt?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1123168197-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1123168197-label\">\n\t\t\t\n\n<p>Im Allgemeinen variiert die Versandmethode je nach Land und Produkt. Die \"Voraussichtliche Lieferzeit\" finden Sie unter dem Button \"In den Warenkorb\" auf der Produktseite.<\/p>\n<p>F\u00fcr Details verweisen wir auf unsere Versandbedingungen.\u00a0<strong><em><a href=\"..\/Versandrichtlinie\">hier<\/a>,<\/em><\/strong> oder kontaktieren Sie uns \u00fcber\u00a0<strong>den Live-Chat<\/strong>\u00a0unten rechts auf der Webseite oder per E-Mail:\u00a0<a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a><\/p>\n<p>Wir bieten optional auch einen beschleunigten Expressversand zur Verbesserung des Kundenservice an, dieser ist jedoch nicht kostenlos. Bitte fragen Sie bei uns an, falls Sie einen solchen Bedarf haben.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1589757539\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1589757539-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-you-offer-online-tracking-number-for-shipment?\" aria-expanded=\"false\" aria-controls=\"accordion-1589757539-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Stellen Sie eine Online-Sendungsverfolgungsnummer f\u00fcr den Versand zur Verf\u00fcgung?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1589757539-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1589757539-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65473\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65473\">\n<div class=\"ea-body\">\n<p>Ja, das tun wir. Alle Bestellungen werden mit einer Sendungsverfolgungsnummer zur Online-Verfolgung versendet.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2425252913\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2425252913-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-listing-price-include-vat-or-customs-tax?\" aria-expanded=\"false\" aria-controls=\"accordion-2425252913-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Ist der Angebotspreis inklusive Mehrwertsteuer oder Zollgeb\u00fchren?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2425252913-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2425252913-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65474\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65474\">\n<div class=\"ea-body\">\n<p>Nein, Zollgeb\u00fchren und Mehrwertsteuer sind von Ihrer Seite zu tragen. Wir \u00fcbernehmen keine Verantwortung f\u00fcr die Zollabfertigung. Wir k\u00f6nnen jedoch die von Ihnen bestellten Warenwerte auf Ihren Wunsch hin deklarieren. Bitte hinterlassen Sie einen Bestellhinweis auf der Checkout-Seite oder teilen Sie uns dies \u00fcber den Live-Chat oder per E-Mail mit, wie Sie auf unserer Website sehen k\u00f6nnen.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4246020742\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4246020742-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-product-warranty?\" aria-expanded=\"false\" aria-controls=\"accordion-4246020742-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Bieten Sie eine Produktgarantie?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4246020742-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4246020742-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65475\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65475\">\n<div class=\"ea-body\">\n<p>Ja, wir bieten auf alle unsere Produkte 12 Monate Garantie. Sie k\u00f6nnen unsere Garantiebedingungen einsehen.\u00a0<em><strong><a href=\"..\/Garantierichtlinie\">hier<\/a>.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ea-card  sp-ea-single\">\n<h3 class=\"ea-header\">\u00a0<\/h3>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2892246158\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2892246158-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-if-not-satisfied-with-my-purcharse?\" aria-expanded=\"false\" aria-controls=\"accordion-2892246158-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Was kann ich tun, wenn ich mit meinem Kauf nicht zufrieden bin?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2892246158-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2892246158-label\">\n\t\t\t\n\n<p>Unser Ziel ist es, unsere Kunden mit unseren Produkten und Dienstleistungen zufrieden zu stellen. Sollten Sie jedoch einen defekten Artikel erhalten haben oder eine R\u00fcckerstattung w\u00fcnschen, verweisen wir auf unsere R\u00fcckgabe- und Erstattungsrichtlinien.\u00a0<em><strong><a href=\"..\/R\u00fcckgabe- und Umtauschrichtlinie\">hier<\/a><\/strong><\/em>.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1694416073\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Senden Sie uns eine E-Mail<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-1499016617\" class=\"text hide-for-medium\">\n\t\t\n\n<p>\u00a0F\u00fcr Kooperations- oder Gro\u00dfhandelsanfragen f\u00fcllen Sie bitte das obige Formular aus.<\/p>\n\t\t\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5896-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5896\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/de\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5896\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5896-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Ihr Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Ihre E-Mail-Adresse<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Betreff<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Ihre Nachricht (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Absenden\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"de\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1854231960\" class=\"gap-element clearfix\" style=\"display:block; 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