{"id":6026,"date":"2025-06-25T03:10:08","date_gmt":"2025-06-25T03:10:08","guid":{"rendered":"https:\/\/ullgo.com\/?page_id=6026"},"modified":"2025-07-04T03:21:16","modified_gmt":"2025-07-04T03:21:16","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.ullgo.com\/es_mx\/faqs","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"row\"  id=\"row-1499292049\">\n\n\n\t<div id=\"col-1037486024\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Preguntas Frecuentes<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p><strong>Por favor, lea nuestras preguntas frecuentes antes de enviarnos un mensaje.<\/strong><\/p>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-966181456\" class=\"accordion-item\">\n\t\t<a id=\"accordion-966181456-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-method-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-966181456-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 m\u00e9todo de pago aceptan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-966181456-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-966181456-label\">\n\t\t\t\n\n<p><em>Actualmente aceptamos pagos a trav\u00e9s de PayPal y criptomonedas. Puede elegir el m\u00e9todo de pago que prefiera.<\/em><\/p>\n<p><em>Si tiene alguna pregunta sobre c\u00f3mo realizar el pago de su pedido, no dude en contactarnos por correo electr\u00f3nico. <strong>support@ullgo.com<\/strong>.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-139804035\" class=\"accordion-item\">\n\t\t<a id=\"accordion-139804035-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-for-order-processing-after-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-139804035-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1nto tiempo se tarda en procesar el pedido despu\u00e9s del pago?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-139804035-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-139804035-label\">\n\t\t\t\n\n<p><em>Generalmente, nos toma entre 1 y 3 d\u00edas h\u00e1biles procesar su pedido despu\u00e9s del pago. Puede consultar la pol\u00edtica de env\u00edo detallada.\u00a0<a href=\"..\/shipping-policy\">aqu\u00ed<\/a>.<\/em><\/p>\n<p><em>Por favor, cont\u00e1ctenos si lo necesita con urgencia o tiene alg\u00fan requisito especial para el env\u00edo.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2169651470\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2169651470-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-carrier-for-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-2169651470-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 transportista se utiliza para el env\u00edo gratuito?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2169651470-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2169651470-label\">\n\t\t\t\n\n<p>Generalmente, el m\u00e9todo de env\u00edo var\u00eda seg\u00fan el pa\u00eds y el producto. Puede ver los \"D\u00edas estimados de entrega\" debajo del bot\u00f3n \"A\u00f1adir al carrito\" en la p\u00e1gina del producto.<\/p>\n<p>Para m\u00e1s detalles, consulte nuestra pol\u00edtica de env\u00edo.\u00a0<strong><em><a href=\"..\/shipping-policy\">aqu\u00ed<\/a>,<\/em><\/strong> o cont\u00e1ctenos a trav\u00e9s de\u00a0<strong>Chat en vivo<\/strong>\u00a0en la parte inferior derecha de la p\u00e1gina web o por correo electr\u00f3nico:\u00a0<a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a><\/p>\n<p>Tambi\u00e9n ofrecemos env\u00edo r\u00e1pido acelerado como opci\u00f3n para mejorar el servicio al cliente, pero no es gratuito. Cons\u00faltenos si tiene dicha necesidad.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-769077930\" class=\"accordion-item\">\n\t\t<a id=\"accordion-769077930-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-you-offer-online-tracking-number-for-shipment?\" aria-expanded=\"false\" aria-controls=\"accordion-769077930-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfProporcionar\u00e1n un n\u00famero de seguimiento en l\u00ednea para el env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-769077930-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-769077930-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65473\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65473\">\n<div class=\"ea-body\">\n<p>S\u00ed, lo hacemos. Todos los pedidos se enviar\u00e1n con un n\u00famero de seguimiento para rastreo en l\u00ednea.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-558873302\" class=\"accordion-item\">\n\t\t<a id=\"accordion-558873302-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-listing-price-include-vat-or-customs-tax?\" aria-expanded=\"false\" aria-controls=\"accordion-558873302-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfEl precio del listado incluye el IVA o los impuestos aduaneros?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-558873302-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-558873302-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65474\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65474\">\n<div class=\"ea-body\">\n<p>No, los derechos de aduana y el IVA deben ser pagados por su parte. No tenemos responsabilidad en el despacho de aduanas. Sin embargo, podemos declarar los valores de los productos que orden\u00f3 seg\u00fan su solicitud. Por favor, deje una nota en el pedido en la p\u00e1gina de pago o inf\u00f3rmenos a trav\u00e9s del Chat en vivo o correo electr\u00f3nico, como puede ver en nuestro sitio web.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1890842024\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1890842024-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-product-warranty?\" aria-expanded=\"false\" aria-controls=\"accordion-1890842024-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfOfrecen garant\u00eda del producto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1890842024-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1890842024-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65475\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65475\">\n<div class=\"ea-body\">\n<p>S\u00ed, ofrecemos 12 meses para todos nuestros productos. Puede consultar nuestra pol\u00edtica de garant\u00eda.\u00a0<em><strong><a href=\"..\/warranty-policy\">aqu\u00ed<\/a>.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ea-card  sp-ea-single\">\n<h3 class=\"ea-header\">\u00a0<\/h3>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1533292751\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1533292751-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-if-not-satisfied-with-my-purcharse?\" aria-expanded=\"false\" aria-controls=\"accordion-1533292751-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 hacer si no estoy satisfecho con mi compra?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1533292751-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1533292751-label\">\n\t\t\t\n\n<p>Honestamente, nuestro objetivo es que nuestros clientes queden satisfechos con nuestros productos y servicio. Pero si recibi\u00f3 un art\u00edculo defectuoso o desea devolverlo para un reembolso, consulte nuestra pol\u00edtica de devoluci\u00f3n y reembolso.\u00a0<em><strong><a href=\"..\/refund-and-return-policy\">aqu\u00ed<\/a><\/strong><\/em>.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-426034623\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Env\u00edenos un correo electr\u00f3nico<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-1964604939\" class=\"text hide-for-medium\">\n\t\t\n\n<p>\u00a0Para consultas de cooperaci\u00f3n o ventas al por mayor, complete el formulario anterior.<\/p>\n\t\t\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5896-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5896\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es_mx\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/es_mx\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5896\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5896-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Su nombre<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Su correo electr\u00f3nico<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Asunto<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Su mensaje (opcional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"es_mx\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-2011735538\" class=\"gap-element clearfix\" style=\"display:block; 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