{"id":6026,"date":"2025-06-25T03:10:08","date_gmt":"2025-06-25T03:10:08","guid":{"rendered":"https:\/\/ullgo.com\/?page_id=6026"},"modified":"2025-07-04T03:21:16","modified_gmt":"2025-07-04T03:21:16","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/www.ullgo.com\/fr\/faqs","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"row\"  id=\"row-968142738\">\n\n\n\t<div id=\"col-908211122\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Foire aux questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p><strong>Veuillez lire notre FAQ avant de nous envoyer un message.<\/strong><\/p>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2341097410\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2341097410-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-method-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2341097410-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels modes de paiement acceptez-vous ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2341097410-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2341097410-label\">\n\t\t\t\n\n<p><em>Actuellement, nous acceptons les paiements par PayPal et en cryptomonnaies. Vous pouvez choisir votre mode de paiement pr\u00e9f\u00e9r\u00e9.<\/em><\/p>\n<p><em>Pour toute question concernant le paiement de votre commande, n'h\u00e9sitez pas \u00e0 nous contacter par e-mail. <strong>support@ullgo.com<\/strong>.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3423899080\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3423899080-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-for-order-processing-after-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-3423899080-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Combien de temps faut-il pour le traitement de la commande apr\u00e8s le paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3423899080-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3423899080-label\">\n\t\t\t\n\n<p><em>En g\u00e9n\u00e9ral, il faut compter environ 1 \u00e0 3 jours ouvrables pour traiter votre commande apr\u00e8s le paiement. Vous pouvez consulter la politique d'exp\u00e9dition d\u00e9taill\u00e9e.\u00a0<a href=\"..\/shipping-policy\">ici<\/a>.<\/em><\/p>\n<p><em>Veuillez nous contacter si vous en avez besoin de toute urgence ou si vous avez des exigences particuli\u00e8res concernant l'exp\u00e9dition.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-377096688\" class=\"accordion-item\">\n\t\t<a id=\"accordion-377096688-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-carrier-for-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-377096688-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quel transporteur pour la livraison gratuite ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-377096688-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-377096688-label\">\n\t\t\t\n\n<p>En g\u00e9n\u00e9ral, le mode d'exp\u00e9dition varie selon les pays et les produits. Vous pouvez obtenir les \"Jours de livraison estim\u00e9s\" sous le bouton \"Ajouter au panier\" sur la page produit.<\/p>\n<p>Pour plus de d\u00e9tails, veuillez consulter notre politique d'exp\u00e9dition.\u00a0<strong><em><a href=\"..\/shipping-policy\">ici<\/a>,<\/em><\/strong> ou nous contacter via\u00a0<strong>le Chat en direct<\/strong>\u00a0en bas \u00e0 droite de la page du site web ou par e-mail :\u00a0<a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a><\/p>\n<p>Nous proposons \u00e9galement une exp\u00e9dition rapide acc\u00e9l\u00e9r\u00e9e en option pour am\u00e9liorer le service client, mais elle n'est pas gratuite. Veuillez nous consulter si vous avez une telle demande.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-142808007\" class=\"accordion-item\">\n\t\t<a id=\"accordion-142808007-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-you-offer-online-tracking-number-for-shipment?\" aria-expanded=\"false\" aria-controls=\"accordion-142808007-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fournissez-vous un num\u00e9ro de suivi en ligne pour l'exp\u00e9dition ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-142808007-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-142808007-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65473\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65473\">\n<div class=\"ea-body\">\n<p>Oui, nous le faisons. Toutes les commandes seront exp\u00e9di\u00e9es avec un num\u00e9ro de suivi pour le suivi en ligne.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4229005820\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4229005820-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-listing-price-include-vat-or-customs-tax?\" aria-expanded=\"false\" aria-controls=\"accordion-4229005820-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Le prix affich\u00e9 inclut-il la TVA ou les droits de douane ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4229005820-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4229005820-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65474\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65474\">\n<div class=\"ea-body\">\n<p>Non, les droits de douane et la TVA doivent \u00eatre pay\u00e9s de votre c\u00f4t\u00e9. Nous n'avons aucune responsabilit\u00e9 en mati\u00e8re de d\u00e9douanement. Cependant, nous pouvons d\u00e9clarer la valeur des marchandises que vous avez command\u00e9es selon votre demande. Veuillez laisser une note de commande sur la page de paiement ou nous en informer via le Chat en direct ou par e-mail, comme indiqu\u00e9 sur notre site web.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1502564417\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1502564417-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-product-warranty?\" aria-expanded=\"false\" aria-controls=\"accordion-1502564417-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Offrez-vous une garantie sur les produits ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1502564417-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1502564417-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65475\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65475\">\n<div class=\"ea-body\">\n<p>Oui, nous offrons 12 mois pour tous nos produits. Vous pouvez consulter notre politique de garantie.\u00a0<em><strong><a href=\"..\/warranty-policy\">ici<\/a>.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ea-card  sp-ea-single\">\n<h3 class=\"ea-header\">\u00a0<\/h3>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2316091822\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2316091822-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-if-not-satisfied-with-my-purcharse?\" aria-expanded=\"false\" aria-controls=\"accordion-2316091822-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que faire si je ne suis pas satisfait de mon achat ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2316091822-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2316091822-label\">\n\t\t\t\n\n<p>Honn\u00eatement, nous visons \u00e0 satisfaire nos clients avec nos produits et services. Mais si vous avez re\u00e7u un article d\u00e9fectueux ou souhaitez le retourner pour un remboursement, veuillez consulter notre politique de retour et de remboursement.\u00a0<em><strong><a href=\"..\/refund-and-return-policy\">ici<\/a><\/strong><\/em>.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1469743940\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Envoyez-nous un e-mail<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-4104894351\" class=\"text hide-for-medium\">\n\t\t\n\n<p>\u00a0Pour une coop\u00e9ration ou une demande de vente en gros, veuillez remplir le formulaire ci-dessus.<\/p>\n\t\t\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5896-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5896\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5896\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5896-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Votre nom<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre adresse e-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Sujet<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre message (facultatif)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Soumettre\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1964850075\" class=\"gap-element clearfix\" style=\"display:block; 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