{"id":6026,"date":"2025-06-25T03:10:08","date_gmt":"2025-06-25T03:10:08","guid":{"rendered":"https:\/\/ullgo.com\/?page_id=6026"},"modified":"2025-07-04T03:21:16","modified_gmt":"2025-07-04T03:21:16","slug":"domande-frequenti","status":"publish","type":"page","link":"https:\/\/www.ullgo.com\/it\/faqs","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"row\"  id=\"row-533924428\">\n\n\n\t<div id=\"col-352544786\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Domande Frequenti (FAQ)<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p><strong>Si prega di leggere le nostre FAQ prima di inviarci un messaggio.<\/strong><\/p>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2877468414\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2877468414-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-method-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2877468414-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quali metodi di pagamento accettate?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2877468414-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2877468414-label\">\n\t\t\t\n\n<p><em>Attualmente accettiamo pagamenti tramite PayPal e criptovalute. Puoi scegliere il metodo di pagamento che preferisci.<\/em><\/p>\n<p><em>Per qualsiasi domanda relativa al pagamento del tuo ordine, non esitare a contattarci via e-mail. <strong>support@ullgo.com<\/strong>.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3554894531\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3554894531-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-for-order-processing-after-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-3554894531-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quanto tempo occorre per l'elaborazione dell'ordine dopo il pagamento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3554894531-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3554894531-label\">\n\t\t\t\n\n<p><em>Generalmente, sono necessari circa 1-3 giorni lavorativi per elaborare il tuo ordine dopo il pagamento. Puoi consultare la politica di spedizione dettagliata\u00a0<a href=\"..\/shipping-policy\">qui<\/a>.<\/em><\/p>\n<p><em>Contattaci se ne hai urgenza o se hai requisiti speciali per la spedizione.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3304072726\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3304072726-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-carrier-for-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-3304072726-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quale corriere viene utilizzato per la spedizione gratuita?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3304072726-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3304072726-label\">\n\t\t\t\n\n<p>Generalmente, il metodo di spedizione varia in base al paese e al prodotto. Puoi trovare i \"Giorni di consegna stimati\" sotto il pulsante \"Aggiungi al carrello\" nella pagina del prodotto.<\/p>\n<p>Per i dettagli, consulta la nostra politica di spedizione\u00a0<strong><em><a href=\"..\/shipping-policy\">qui<\/a>,<\/em><\/strong> o contattaci tramite\u00a0<strong>Chat dal vivo<\/strong>\u00a0nell'angolo in basso a destra della pagina del sito web o via e-mail:\u00a0<a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a><\/p>\n<p>Offriamo anche una spedizione rapida accelerata come opzione per migliorare il servizio clienti, ma non \u00e8 gratuita. Contattaci se hai questa esigenza.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3736923382\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3736923382-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-you-offer-online-tracking-number-for-shipment?\" aria-expanded=\"false\" aria-controls=\"accordion-3736923382-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fornirete un numero di tracciabilit\u00e0 online per la spedizione?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3736923382-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3736923382-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65473\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65473\">\n<div class=\"ea-body\">\n<p>S\u00ec, lo forniamo. Tutti gli ordini verranno spediti con un numero di tracciabilit\u00e0 per il monitoraggio online.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-799192887\" class=\"accordion-item\">\n\t\t<a id=\"accordion-799192887-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-listing-price-include-vat-or-customs-tax?\" aria-expanded=\"false\" aria-controls=\"accordion-799192887-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Il prezzo indicato include l'IVA o i dazi doganali?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-799192887-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-799192887-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65474\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65474\">\n<div class=\"ea-body\">\n<p>No, i dazi doganali e l'IVA devono essere pagati dal destinatario. Non abbiamo responsabilit\u00e0 per lo sdoganamento. Tuttavia, possiamo dichiarare il valore dei beni ordinati secondo la tua richiesta. Lascia una nota nell'ordine al momento del checkout o comunicacelo tramite Chat dal vivo o e-mail, come indicato sul nostro sito web.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3781419526\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3781419526-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-product-warranty?\" aria-expanded=\"false\" aria-controls=\"accordion-3781419526-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Offrite una garanzia sui prodotti?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3781419526-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3781419526-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65475\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65475\">\n<div class=\"ea-body\">\n<p>S\u00ec, offriamo 12 mesi di garanzia su tutti i nostri prodotti. Puoi consultare la nostra politica di garanzia.\u00a0<em><strong><a href=\"..\/warranty-policy\">qui<\/a>.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ea-card  sp-ea-single\">\n<h3 class=\"ea-header\">\u00a0<\/h3>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4041604208\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4041604208-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-if-not-satisfied-with-my-purcharse?\" aria-expanded=\"false\" aria-controls=\"accordion-4041604208-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Cosa fare se non sono soddisfatto del mio acquisto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4041604208-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4041604208-label\">\n\t\t\t\n\n<p>Onestamente, il nostro obiettivo \u00e8 soddisfare i clienti con i nostri prodotti e servizi. Tuttavia, se hai ricevuto un articolo difettoso o desideri restituirlo per un rimborso, consulta la nostra politica di reso e rimborso.\u00a0<em><strong><a href=\"..\/refund-and-return-policy\">qui<\/a><\/strong><\/em>.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-477059086\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Inviaci un'e-mail<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-3872950440\" class=\"text hide-for-medium\">\n\t\t\n\n<p>\u00a0Per richieste di collaborazione o all'ingrosso, compila il modulo sopra.<\/p>\n\t\t\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5896-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5896\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/it\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/it\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5896\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5896-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Il tuo nome<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> La tua email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Oggetto<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Il tuo messaggio (opzionale)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Invia\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"it\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-186294375\" class=\"gap-element clearfix\" style=\"display:block; 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