{"id":6026,"date":"2025-06-25T03:10:08","date_gmt":"2025-06-25T03:10:08","guid":{"rendered":"https:\/\/ullgo.com\/?page_id=6026"},"modified":"2025-07-04T03:21:16","modified_gmt":"2025-07-04T03:21:16","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/www.ullgo.com\/pt\/faqs","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"<div class=\"row\"  id=\"row-1073831847\">\n\n\n\t<div id=\"col-1636353986\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Perguntas Frequentes<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p><strong>Por favor, leia nossas FAQ antes de nos enviar uma mensagem.<\/strong><\/p>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3451025516\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3451025516-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-method-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-3451025516-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quais m\u00e9todos de pagamento voc\u00eas aceitam?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3451025516-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3451025516-label\">\n\t\t\t\n\n<p><em>Atualmente, aceitamos pagamentos via PayPal e criptomoedas. Voc\u00ea pode escolher o m\u00e9todo de pagamento de sua prefer\u00eancia.<\/em><\/p>\n<p><em>Em caso de d\u00favidas sobre o pagamento do seu pedido, sinta-se \u00e0 vontade para nos contatar por e-mail. <strong>support@ullgo.com<\/strong>.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4032292253\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4032292253-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-for-order-processing-after-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-4032292253-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quanto tempo leva para processar o pedido ap\u00f3s o pagamento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4032292253-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4032292253-label\">\n\t\t\t\n\n<p><em>Geralmente, levamos cerca de 1 a 3 dias \u00fateis para processar seu pedido ap\u00f3s o pagamento. Voc\u00ea pode consultar a pol\u00edtica de envio detalhada.\u00a0<a href=\"..\/shipping-policy\">aqui<\/a>.<\/em><\/p>\n<p><em>Entre em contato conosco se precisar com urg\u00eancia ou tiver algum requisito especial para o envio.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-435687619\" class=\"accordion-item\">\n\t\t<a id=\"accordion-435687619-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-carrier-for-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-435687619-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qual transportadora \u00e9 usada para frete gr\u00e1tis?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-435687619-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-435687619-label\">\n\t\t\t\n\n<p>Geralmente, o m\u00e9todo de envio varia de acordo com o pa\u00eds e o produto. Voc\u00ea pode ver os \"Dias Estimados para Entrega\" no bot\u00e3o \"Adicionar ao Carrinho\" na p\u00e1gina do produto.<\/p>\n<p>Para mais detalhes, consulte nossa pol\u00edtica de envio.\u00a0<strong><em><a href=\"..\/shipping-policy\">aqui<\/a>,<\/em><\/strong> ou entre em contato conosco via\u00a0<strong>Chat ao Vivo<\/strong>\u00a0no canto inferior direito da p\u00e1gina do site ou por e-mail:\u00a0<a href=\"mailto:support@ullgo.com\">support@ullgo.com<\/a><\/p>\n<p>Tamb\u00e9m oferecemos envio r\u00e1pido expresso como op\u00e7\u00e3o para melhorar o atendimento ao cliente, mas n\u00e3o \u00e9 gratuito. Consulte-nos se tiver essa necessidade.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3788684140\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3788684140-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-you-offer-online-tracking-number-for-shipment?\" aria-expanded=\"false\" aria-controls=\"accordion-3788684140-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Voc\u00eas fornecem n\u00famero de rastreamento online para a remessa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3788684140-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3788684140-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65473\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65473\">\n<div class=\"ea-body\">\n<p>Sim, fornecemos. Todos os pedidos ser\u00e3o enviados com n\u00famero de rastreamento para acompanhamento online.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4219716617\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4219716617-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-listing-price-include-vat-or-customs-tax?\" aria-expanded=\"false\" aria-controls=\"accordion-4219716617-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O pre\u00e7o listado inclui IVA ou Taxa Alfandeg\u00e1ria?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4219716617-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4219716617-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65474\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65474\">\n<div class=\"ea-body\">\n<p>N\u00e3o, os direitos alfandeg\u00e1rios e o IVA devem ser pagos por sua parte. N\u00e3o temos responsabilidade pelo desembara\u00e7o aduaneiro. No entanto, podemos declarar os valores dos produtos solicitados conforme sua solicita\u00e7\u00e3o. Por favor, deixe uma nota no pedido na p\u00e1gina de checkout ou nos informe pelo Chat ao Vivo ou E-mail, conforme dispon\u00edvel em nosso site.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1585153650\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1585153650-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-product-warranty?\" aria-expanded=\"false\" aria-controls=\"accordion-1585153650-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Voc\u00eas oferecem garantia do produto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1585153650-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1585153650-label\">\n\t\t\t\n\n<div class=\"ea-card sp-ea-single ea-expand\">\n<div id=\"collapse65475\" class=\"sp-collapse spcollapse show\" role=\"region\" data-parent=\"#sp-ea-6547\" aria-labelledby=\"ea-header-65475\">\n<div class=\"ea-body\">\n<p>Sim, oferecemos 12 meses para todos os nossos produtos. Consulte nossa pol\u00edtica de garantia.\u00a0<em><strong><a href=\"..\/warranty-policy\">aqui<\/a>.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ea-card  sp-ea-single\">\n<h3 class=\"ea-header\">\u00a0<\/h3>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3976038771\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3976038771-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-if-not-satisfied-with-my-purcharse?\" aria-expanded=\"false\" aria-controls=\"accordion-3976038771-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que fazer se n\u00e3o ficar satisfeito com minha compra?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3976038771-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3976038771-label\">\n\t\t\t\n\n<p>Sinceramente, nosso objetivo \u00e9 satisfazer nossos clientes com nossos produtos e servi\u00e7os. Mas se voc\u00ea receber um item com defeito ou quiser devolver para reembolso, consulte nossa pol\u00edtica de devolu\u00e7\u00e3o e reembolso.\u00a0<em><strong><a href=\"..\/refund-and-return-policy\">aqui<\/a><\/strong><\/em>.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-998114361\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Envie-nos um e-mail<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-792872501\" class=\"text hide-for-medium\">\n\t\t\n\n<p>\u00a0Para coopera\u00e7\u00e3o ou consulta de atacado, preencha o formul\u00e1rio acima.<\/p>\n\t\t\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5896-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5896\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/pt\/wp-json\/wp\/v2\/pages\/6026#wpcf7-f5896-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5896\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5896-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Seu nome<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Seu e-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Assunto<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Sua mensagem (opcional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeBim4rAAAAAOuzldOem4clYt0Sidec8rgUJfQm\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1924368510\" class=\"gap-element clearfix\" style=\"display:block; 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