Frequently Asked Questions

Please read our FAQ before sending us a message.

Currently We accept PayPal payment ONLY. You can also pay by credit card via PayPal.

Direct payment by credit card will result in the transaction not complying with PayPal seller protection, and we will cancel your order and refund you.

Generally, it takes about 1-3 business days for us to process your order after payment. And you can check the detailed shipping policy here.

Please contact us if you need it urgently or you have some special requirement for shipping.

Generally, the shipping method varies from different countries and different products. And you can get "Estimated Delivery Days" under "Add to Cart" button on product page.

For details, please refer our shipping policy here, or contact us via Live Chat on the bottom right of website page or email: support@ullgo.com

We offer expedited fast shipping as optional for improving customer service too, but it is not free. Please inquiry us if you have such demand.

Yes, we do. All orders will be shipped with tracking number for online tracking.

No, the customs duty and VAT should be paid on your side. We have no responsibility for customs clearance. But we can declare the values of the goods you ordered as per your request. Please leave order note in checkout page or let us know by Live Chat or Email as you can see on our website.

Yes, we offer 12 Months for all of our products, you can refer our warranty policy here.

 

Honestly, we are aimed to make our customer satisfy with our product and service. But if you got the defective item or want to return for refund,  please refer our return and refund policy here.

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