Refund and Return Policy

Return conditions:

If the product has any unsolvable technical problems, please email support@ullgo.com within 12 months(subject to logistics display delivery) after receiving the goods for instructions on how to return product for a full refund or exchange or maintain. Our products support 30 days return and free maintenance service within 12 months.

Note: For orders over 30 days, we do not provide refund service.

Return address:

Note: Products should be returned to our specified warehouse. We will not refund you if you send back to another location without permission. So please contact us before preparing to return or replace the product.

Please CONTACT us for the return address before returning the package.

Return cost: The cost of returning the product shall be borne by the buyer.

Refund time:
If you need a refund, then we will process the refund for you within 7 working days after receiving your returned product and we will refund you in your original payment account. Please keep in touch with us.
If you need to replace the product, then we will confirm the address with you after receiving the returned, and send you a brand new product within 2-3 working days, you do not need to bear any other costs.

Other charges：There are no ohter charges.